Support Hub

Support that pounces as fast as your servers

Reach our cat crew through the channel that works best for you. We combine always-on Discord coverage, ticketed support, and an ever-growing Help Center.

Join Discord Open a Ticket Visit Help Center

Average first response

~1 hour

Coverage

24/7 support team coverage

Where to start

Discord for quick help; Client Area for billing

Support Resources

Pick the channel that fits your question

From whisker-fast community answers to ticketed escalations, choose the path that gets you the right help the first time.

Discord

Open a Discord ticket or ask in community-support for the fastest answers. We pounce on tickets quickly.

  • Staffed by MeowNode support team members
  • Discord tickets reach the team quickest
  • Great for quick troubleshooting, updates, and community tips

Client Area

Best place for billing questions. Our cat-countants are standing by.

  • Invoices, account changes, and billing tickets
  • Technical tickets accepted; responses may be slower than Discord
  • Keeps support tied to your account and billing details

Help Center

Step-by-step guides, best practices, and troubleshooting articles curated by our purr-fessional support team.

  • Covers all supported games and services
  • Setup guides, FAQs, and common fixes
  • New content published regularly

Helpful Links

Stay on top of your services

Check status updates, manage your services and billing, or hop into the game panel without waiting on a reply.

Status Page

Real-time service health, incidents, and maintenance windows. Always land on your feet.

Client Area Portal

Manage services, invoices, and account details securely. Your purr-sonal dashboard.

Game Control Panel

Start, stop, and configure your game servers instantly. Pounce right in.

Get Answers Faster

Details that help us help mew

Adding a few specifics up front lets our support team members reproduce the issue and send a fix without extra back-and-fur-th.

Share the context

Include the game or service server name, note any recent changes or uploads (mods, plugins, worlds, configs) right before the issue started.

Attach evidence

Paste errors or log snippets and add screenshots from both the client side and the server console.

Tell us the impact

Explain who is affected (all players vs a specific world/service) and what is happening (won't start, crashes).

Need urgent assistance?

Open a ticket in the Client Area and we will pounce on it right away.

Submit a Ticket